Instructions, Terms & Conditions for Our Online Tutoring

Students can access and participate in the following types of live online teaching events:

  • one-to-one private tuition
  • group private tuition
  • scheduled live lessons for students enrolled on our full GCSE or AS/A2-level interactive courses
  • exam revision webinars

For bookings and availability, you can visit our bookings page where the types of teaching events currently available and their time slots can be viewed, and you can make your booking.

We offer a free initial “trial” lesson and consultation for new private (one to one) and group private tuition students; this is restricted to one session per student (or one free session per student group for group tuition).

Once you booked your time slot, you will immediately receive an email to confirm your booking and provide you with the URL to join that session (via the free Zoom online conferencing application; see below).

You’ll need to download and install a free application called Zoom to access the virtual classroom.  This is the software your teacher will use to communicated with you during the lesson.  Please ensure that you install this software well in advance of your lesson.

You can download and install this application from the links below:

Download for desktop/laptop (browser plugin)

Download for Android mobile devices (tablet/smartphone)

Download for Apple mobile devices (tablet/smartphone)

Please ensure you have fully tested your microphone and webcam in the Zoom application in good time before the start of any lesson.

While you can install Zoom on any laptop, desktop, tablet or smartphone, we recommend using a desktop or laptop computer, preferably with a wired (ethernet) internet connection for the best user experience.  

We will not accept responsibility for students being unable to access teaching events due to technical issues with the student’s devices or internet connection, so please ensure that you test these beforehand to ensure they are working suitably.

On rare occasions the lesson may be disrupted or postponed due to technical issues with the Zoom network or other unavoidable occurrences; this is extremely rare, but in such cases the student will be offered either a full refund or the ability to reschedule the lesson to another time convenient to them.

If you wish to cancel or reschedule a lesson, you must do so a minimum of 24 hours before the start time of your lesson (for a full refund in the case of cancellation); you can cancel or reschedule your lesson using the link in the email you receive confirming your booking.

We go to great lengths to prepare thoroughly for each lesson and to be available to teach from the moment the lesson is scheduled to start, and we expect our clients to do the same.  Failure to attend a booked session without cancelling or rescheduling as required above will result in forfeiture of your booking fee. 

The teacher will wait for the student for up to 15 minutes after the scheduled start time, but if after that the student still has not attended the lesson, the lesson will be cancelled and the booking fee will be forfeit.  The student will still be given access to the resources which the teacher had prepared for the lesson.

If you have any further questions regarding online tuition, please email us at [email protected] or call us on 0800 999 1337 (freephone from UK landlines, mobile network charges may apply).

If you have software issues with accessing/using our site, online learning products or virtual classrooms, please email us at: [email protected] or call us on 0800 999 1337 (freephone from UK landlines, mobile network charges may apply).